Cancelling an order
You can cancel your order free of charge at any time until the home chef accepts it. Once accepted, the chef begins buying ingredients and cooking your meal specifically for you, so the order can no longer be cancelled from the app.
- Before the chef accepts — cancel from the Orders screen in the app. A full refund is issued automatically.
- After the chef accepts — the order cannot be cancelled. If something has gone wrong, contact our support team and we will review it case by case.
If the chef cancels your order
Occasionally a home chef may have to cancel — for example due to illness or an ingredient shortage. If that happens:
- You receive a full refund of the amount paid, issued automatically.
- We credit 20 wallet points (₹20) to your AmmaBhojanam wallet as an apology, usable on your next order.
- You are notified in the app and on WhatsApp as soon as the cancellation happens.
Refund timelines
Approved refunds are returned to the original payment method used for the order. Once we initiate the refund, it typically reaches your account within 5–7 working days, depending on your bank or card issuer.
- UPI, cards and net banking — refunded to the source account.
- Wallet points — credited back to your AmmaBhojanam wallet immediately.
- Cash on delivery orders — no payment is collected for a cancelled order, so no refund is required.
Problems with a delivered order
If your order arrives damaged, incomplete, or is not what you ordered, raise it with us within 24 hours of delivery. Please include your order number and a photograph where possible — it helps us resolve the issue quickly and fairly for both you and the home chef.
After review, we may issue a full refund, a partial refund, or wallet credit depending on what went wrong. Because every meal is freshly cooked by an individual home chef, we assess each report individually rather than applying a blanket rule.
How to request a refund
Most refunds are automatic and need no action from you. For anything else, get in touch and quote your order number:
- Email: admin@cogniroll.com
- Phone: +91 93538 01661
We acknowledge every request within one working day and aim to resolve it within three.