How to request deletion
Email admin@cogniroll.com from any address, or call +91 93538 01661, with:
- the mobile number your account is registered against
- the word DELETE in the subject line, so it is not mistaken for a support query
We confirm the request by one-time password sent to that mobile number, so nobody can delete an account that is not theirs. Once confirmed, deletion is completed within 30 days and we email you when it is done.
What is deleted
- Your name, mobile number and profile details
- Saved delivery addresses and location coordinates
- Device identifiers and push notification tokens
- For home chefs and delivery partners: your Aadhaar number, uploaded identity documents and bank account details
- Order history and ratings, other than the records described below
What we have to keep, and why
Indian tax and accounting law requires us to retain records of completed transactions. After deletion we keep the invoice and payment record for each order for the statutory period. These are held against the order, not against you: your name, phone number and address are removed from them, so they can no longer identify you.
Where an order is still in progress, or a refund or payout is outstanding, we complete it before deleting the account.
Deleting without losing your account
If you only want to stop hearing from us, you do not need to delete anything. Turn off notifications in the app, or reply STOP to any promotional message. Transactional updates about an order you have placed will continue until that order is complete.