1. Who controls your data
Cogniroll, of 3rd Floor, Flat 201, SSVR Lilac, 1st Cross, 1st Block, Akshaya Nagar, Ramamurthy Nagar, K R Puram, Bengaluru, Karnataka 560016, India, operates the AmmaBhojanam platform and is responsible for the personal information described here.
2. Information we collect
- Account details — your name and mobile number, verified by one-time password.
- Delivery addresses — including location coordinates, used to find nearby chefs and calculate delivery charges.
- Order history — the meals you order, delivery slots, special instructions and payment status.
- Payment information — processed by our payment gateway partner. We receive confirmation of payment and a transaction reference. We never see or store your full card number, UPI PIN or bank credentials.
- Device information — app version, device type and push notification token, used to deliver order updates.
- Live location — collected from delivery partners while a delivery is in progress, so you can track your order.
- Identity documents — if you register as a home chef or a delivery partner, we collect your Aadhaar number and the documents you upload, to verify who you are before you can cook or deliver on the platform. This is required of partners only; customers are never asked for it. Aadhaar numbers are encrypted before they are stored.
- Bank details — home chefs and delivery partners provide an account number and IFSC so we can pay them. We verify the account is valid and in your name before the first payout.
3. How we use your information
- To create and manage your account.
- To show you home chefs and menus available near your address.
- To process orders, payments and refunds.
- To send order updates through the app, push notifications and WhatsApp.
- To provide customer support and investigate complaints.
- To detect and prevent fraud and abuse of the platform.
- To meet our legal, tax and accounting obligations.
4. Who we share it with
We share only what is necessary, and never sell your personal information.
- Home chefs — your first name, order details and the delivery area, so they can prepare your order.
- Delivery partners — your name, delivery address and phone number, for the duration of the delivery.
- Payment and payout providers — Cashfree, to take payment for your order and to pay home chefs and delivery partners into their bank accounts.
- Identity verification provider — PlanAPI (planapi.in), which performs the Aadhaar eKYC check for home chefs and delivery partners. Only partner identity data is sent; customer data never is.
- Messaging providers — SMSCountry, for the SMS one-time password used to sign in, and Twilio, for order notifications over WhatsApp. Push notifications are delivered through Expo.
- Cloud hosting — our systems run on Amazon Web Services in the Mumbai (ap-south-1) region, so your data is stored in India.
- Authorities — where required by law or to protect our legal rights.
These providers may in turn use their own sub-processors to deliver the service — for example, an SMS provider routes messages through a telecom operator. Sub-processors act under contract and are bound to equivalent obligations. We remain responsible to you for the data we pass on.
5. How long we keep it
We keep your account information for as long as your account is active. Order and payment records are retained for the period required by Indian tax and accounting law. When data is no longer needed, we delete it or make it anonymous.
6. Security
Data is transmitted over encrypted connections and stored in access-controlled systems. Secrets and credentials are held in a managed secrets store, not in application code. No system is completely secure, but we take reasonable technical and organisational measures to protect your information.
7. Your rights
- Access the personal information we hold about you.
- Correct inaccurate details — most can be edited directly in the app.
- Request deletion of your account and associated personal data, subject to records we must retain by law.
- Opt out of promotional messages. Transactional order updates will continue while you have active orders.
To exercise any of these, email admin@cogniroll.com from your registered address or call +91 93538 01661.
8. Children
AmmaBhojanam is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Changes to this policy
We may update this policy as our services change. The current version is always on this page, with the last updated date shown above. Material changes will be notified in the app.
10. Contact us
For any privacy question or complaint, write to admin@cogniroll.com, or by post to Cogniroll, 3rd Floor, Flat 201, SSVR Lilac, 1st Cross, 1st Block, Akshaya Nagar, Ramamurthy Nagar, K R Puram, Bengaluru, Karnataka 560016, India.